Return and Exchange Policy – Ruhita.in

At Ruhita (“Ruhita.in”, “we”, “us”), customer satisfaction is our priority. We aim to ensure every purchase brings you joy. If you are not completely satisfied, our Return & Exchange Policy will guide you through the process.

Eligibility for Returns and Exchanges

We accept return or exchange requests under the following conditions:

The request is submitted within 7 days of delivery.
The product is unused, unworn, unwashed, with all original tags and packaging intact.
The item is not listed as Final Sale or non-returnable.
The product is returned in the same condition as delivered.

Not eligible for return/exchange:

Items purchased during sale, clearance, or promotional offers.
Customized, altered, or made-to-order items.
Items showing signs of wear, perfume, damage, stains, or misuse.
Accessories (if applicable): jewelry, masks, or intimate wear due to hygiene reasons.

Return Process

Submit your request at support@ruhita.in or through our “Contact Us” page including:
- Order Number
- Reason for return
- Images or an unboxing video (mandatory for damaged or defective items)
Our team will review your request and respond within 48 hours.
Upon approval, you may:
- Ship the product using your preferred courier, or
- Request a pickup where available (pickup fee may apply based on location).

Refunds

Once we receive and verify the returned product:

Refunds are typically issued as Store Credit / Gift Card, redeemable on future purchases.
In exceptional cases, refunds to the original payment method may be approved (processing time: 7–10 business days).
Shipping fees, COD charges, and service charges are non-refundable.

If a return fails our quality check, the item will be returned to you without reimbursement.

Exchanges

Exchanges are permitted for the following:

Wrong size ordered
Manufacturing defects
Incorrect product received

Exchanges depend on stock availability. If the desired size or product is unavailable, we will issue store credit instead.

Damaged or Incorrect Products

If you receive a defective or incorrect product:

Report the issue within 48 hours of delivery
Attach clear photos or an unboxing video for verification
Ruhita will arrange a replacement or provide an alternative resolution at no cost

Order Cancellations

Orders can be cancelled within 12 hours of placement if they are not packed or shipped.
Once dispatched, cancellation is not possible; please apply for a return after delivery.

Additional Information

Ruhita reserves the right to amend this policy at any time.
Store credit validity: 6 months from issue date.
We are not responsible for delivery failures due to incorrect shipping details provided by the customer.

Contact Us

For returns, exchanges, and queries:
Email: support@ruhita.in
Website: www.ruhita.in